Serial number not found!

This new DIY 3D printer kit is a result of a vast market research and hours of development and engineering. It is an open source project, which means this is a versatile product that you can build upon and make it your own.
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TobenHeinze
Posts: 3
Joined: 04 Dec 2019, 14:54

Serial number not found!

Post by TobenHeinze » 04 Dec 2019, 14:57

if i start my printer it says serial number not found and if i insert the serial numter it says its invalid
how can i fix this?

DomingosRodrigues
Posts: 157
Joined: 12 Dec 2017, 11:44

Re: Serial number not found!

Post by DomingosRodrigues » 04 Dec 2019, 15:00

Hello TobenHeinze,

Please follow the instruction present on the user manual on how to update your firmware, the latest release should fix your issue.

The user manual can be found here:
https://beeverycreative.com/wp-content/ ... 190201.pdf

Best regards
Domingos Rodrigues

TobenHeinze
Posts: 3
Joined: 04 Dec 2019, 14:54

Re: Serial number not found!

Post by TobenHeinze » 04 Dec 2019, 15:01

i tryd it but the software says it cant find the printer.
but i can see the divide in the device manager but with mising drivers

DomingosRodrigues
Posts: 157
Joined: 12 Dec 2017, 11:44

Re: Serial number not found!

Post by DomingosRodrigues » 04 Dec 2019, 18:21

Hello TobenHeinze,

Try installing the latest version of Arduino IDE as it has the necessary drivers for the communication with the printer (they are also attached on the firmware updater but some antivirus block it's installation), then restarting the PC and trying again.

If it does not work please contact Customer_service@beeverycreative.com for a teamviewer session to try and solve the issue.

Best regards
Domingos Rodrigues

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