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can't select the filament

Posted: 09 Sep 2019, 22:38
by LBneon

When I try the change filament wizard I get a drop down on the first page for "Select Filament Type" but when I click the drop down there are no options other than "Select Filament Type". I do reset the printer from the help botton by I'm still having the same issue.

Thank you

Re: can't select the filament

Posted: 11 Sep 2019, 15:13
by DomingosRodrigues
Hello LBneon,

Please try updating the firmware on you printer, it appears you have a old version that had a bug on the filament change routines.

If the problem persists please attach some photos of what can be seen so we can replicate the issue to solve it's cause.

Best regards
Domingos Rodrigues