Hello Langdon,
Sorry for the delay in approving the post, I was on vacation
For fast assistance please contact
customer_service@beeverycreative.com
As for your problem have you adjusted the LCD contrast? There is small potentiometer on the back side of the LCD, it controls the contrast of the screen, it should be rotated left or right until the text can be read correctly read while the background is blue and not white.
Usually that is already adjusted from factory but sometimes it can get unset during shipping.
Here you can see a video of a similar LCD being adjusted for your reference.
https://www.youtube.com/watch?v=c1Pg40heQpU
Best regards
Domingos Rodrigues