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[FIXED] I'm missing somehing EC11 then EC61 & EC11 again

Posted: 08 Jan 2020, 20:12
by jaume.figueres
Hi,
first of all hello to everyone's
I just ensambed my printer then upgraded and serial nuber entered, everythings fine untill selftest run.

firts time I run it stops on 1st step (extruder 1 EC11)
restart an test runs ok untill power loss detector (EC61), restart again sevearl times with same result, self test runing ok untill power loss detector, and then suddenly, is stops again on EC11 extruder temp sens too low :shock:

any advice, I doublecheked all conections and everything looks fine.

thanks

Re: I'm missing somehing EC11 then EC61 & EC11 again

Posted: 16 Jan 2020, 17:22
by srodrigues
Hello,

Thanks for getting in touch with us. We have the information from customer service that this problem with your printer is solved.

If you need some additional help or want to share your impressions you are welcome.

Re: I'm missing somehing EC11 then EC61 & EC11 again

Posted: 21 Jan 2020, 15:11
by jaume.figueres
Hi,
still not solved.

Re: I'm missing somehing EC11 then EC61 & EC11 again

Posted: 03 Feb 2020, 11:32
by srodrigues
Hi,
What is your current problem? We are here to help you.

Re: I'm missing somehing EC11 then EC61 & EC11 again

Posted: 10 Feb 2020, 10:37
by jaume.figueres
Now my printer is working, after realizing I had a defective main board Paulo from support has sended me a new board (hope you feel better) and after a couple of extra weeks, everything seems ok.


I have to say that, you have been kind and nice to me and solved the problem without any objection.not fast, but reliable.