The BEETHEFIRST printer works with the BEESOFT 3D printing software, and with the following operating systems:

– Windows (7 / 8) / Linux (12.04 +)
– Mac OS X (10.8/10.9+)

PC: Core i3 | AMD Phenom II | AMD Atlhon X2 RAM: 2GB Free disk space: 500 MB Graphics card (GPU): 512 MB dedicated
Mac hardware: late-2008+

You can download BEESOFT software from the Software Download page. Run the downloaded file and follow the steps indicated by the wizard, selecting the desired options. Connect the printer to the computer with the USB cable and run the BEESOFT software by clicking on the icon either on the Desktop or the Applications menu.

The BEETHEFIRST printer recognizes and is compatible with 3D modelling files in “.stl” format.

BEESOFT is 3D printing software that imports files in “.stl” format, and allows to reposition, rescale, duplicate and mirror them. Further modifications to 3D models should be made using modelling software before exporting them to the “.stl” format.

You can build your own models if you know how to model in 3D. Otherwise, you can print models that are available on the internet.

Tutorials can be found by clicking here.

To increase or decrease the size of a 3D model, you should select the “scale” option, available on the BEESOFT printing software, where you’ll be able to pick the scale you want. Alternatively, it can be done by moving the mouse while right-clicking.

Remember: if you’re printing an object made up of various separate pieces, keep in mind that all of the items must have the same scale in order to fit together.

Whenever you try to open an .stl file in BEESOFT and the program stops responding, this can be caused by the size of the file, since the maximum recommended polygon count is of 1000000 (1 million), and the maximum recommended file size is 60 MB. Whenever you create an .stl file, you must keep these limits in mind.

estimateAfter you press “PRINT”, the print options window that appears has a button further down that says “Estimate”. Pressing on that button gives an idea of the time the print may take, given the density and resolution, as well as an estimate of the amount of filament needed.

As soon as you begin printing, BEESOFT will also indicate the total estimated print time and the remaining print time.

place-center-resetThe easiest way to correctly position a 3D model is to use the existing tools available on the right of main BEESOFT window. Click on “Place on platform” and “Center on platform” to place the model’s base plane on the printing surface.


If the model is red, it means it isn’t ready for printing. It might be “floating”, i.e., it isn’t in contact with the plane where filament will start to be laid down, or it might be positioned in a way that it intersects the printing plane, instead of being placed upon it. If you’re not sure what’s wrong, click “Place on platform” and “Center on platform” and the model will be placed in a location where it’s printable.
The model might be also be red because it’s too big for the maximum print dimensions. Use the “Scale” menu to fix this. If becomes too small or too big and you lose sight of the model, click “Reset Model” to bring it back to its original dimensions.
When the model is yellow, it means that it meets basic parameters and you can start printing. If it’s grey, it means it’s not selected.


If the filament heating process stops responding, the extruder must cool down a little, so you should wait 5 minutes and restart the filament wizard.


In Mac OSX 10.9, different priorities are given to running programs. The program in the foreground (i.e., the one with the active window) has priority over other programs that may be running, so the operating system allocates less resources for them. When BEESOFT is running in the background, it’s allowed less resources by the computer, which in turn leads to stoppages during printing. To fix this, you must tell the operating system not to run this feature, and for that you go to BEESOFT Info, and select the option “Prevent App Nap”.


If BEESOFT stops responding even after you’ve tried to close the program and end it by using the Task Manager, you should also end Java in the Task Manager window. After doing this, restart BEESOFT and go through the usual steps to print.


If you notice this, first of all make sure that you have your operating system updated. Next, click on the right side of the mouse and choose “high performance processor” or an equivalent when opening the BEESOFT. This function will give more memory to BEESOFT and improve its usability.
FAQ-Image-Graphics-Processor


In the case of power outage, remove the item that was halfway through the printing process and restart the printing of your object.


BEETHEFIRST has a two-year warranty for end-users and one year for other customers.
The warranty can only be activated in case of manufacturing defect or in case the goods do not match the contract.
If you are a end-user, you have two months from the date of delivery to report any flaws. If you are not, you must report any flaws within eight days from the date of delivery.
If you have any other questions, consult the Terms and Conditions.


BEETHEFIRST allows you to print all the objects your own creativity can imagine and model in 3D. The limitations of 3D printing are explained in the 3D Modelling Guidelines.

The BEETHEFIRST printer, as well as all other BEEVERYCREATIVE products and services are available for purchase from our website or from our distributors.

BEETHEFIRST is distributed worldwide. For more information, visit our Distributors page.

On purchasing your BEETHEFIRST printer, you will receive a 1.75 mm coil of black PLA filament. Also, you will receive a kit that includes a spatula, a pair of tweezers, a roll of tape for the printing table, an Allen key and power and USB connection cables. All of this inside a BEEPACK, a reusable carrier case that will allow you to store and transport your BEETHEFIRST and its accessories.

BEETHEFIRST was designed to be portable, and is delivered to customers with its own BEEPACK, a reusable and stylish carrier case that can take all you need to print anywhere. However, you must ensure proper transport conditions to guarantee its safety, as you would with any other item of electronic equipment.

Printing quality depends on the resolution settings. BEESOFT offers four different print quality settings, Low, Medium, High and High+.

BEETHEFIRST can be made to print in various modes that change the density and resolution in accordance with the user’s needs.

Resolution:
Low: this is the setting to choose for quickest prints. As the name suggests, this option will also produce less refined prints.
Medium: This is the best balance between speed and quality. It’s a good setting for prints that may need some detail, but can’t take too long.
High: These prints will take longer, but yield much finer-detailed results.
High+: The latest setting with

Density:
This option controls an automatic feature that creates an internal frame that helps strengthen the printed object. The higher the density, the stronger the final object, albeit heavier and more filament-hungry.

There are three default density settings (Low, Medium and High), but advanced options as well, where users can choose if they want no internal structure (0%) or a completely solid object (100%). Never forget, the higher the density, the more filament BEETHEFIRST will use!

BEETHEFIRST meets legally required safety regulations and is easy and intuitive to use. However, there are always some cautions to keep in mind, namely regarding the extruder. The extruder can get as hot as 250º C (480º F), so you must never touch it. Besides that, you should take the same precautions as you would with any other electrical appliance.

In accordance with current legislation, Value-Added Tax (VAT) is added to all sales made to private residents with a fiscal address in Portugal or in any other country in the European Union. In the case of a sale to a company outside Portugal, but with a fiscal address in a country within the European Union, reverse charges are applied, and the invoice is issued without VAT; if the private or company buyer is a fiscal resident in a country outside the European Union, the sale is exempt of VAT.

You can consult shipping policy by clicking here.

BEETHEFIRST is only sold already assembled. Opening or modifying it may void the warranty, so we suggest this not be done without getting in touch with us beforehand. However, if you do wish to modify BEETHEFIRST for any type of technological development project, get in touch with us, explain your project and we might be able to provide you with useful information.


Yes, we ask all our customers to keep all of the original 3D printer packaging, from the box to the bits of foam, in order to easily dispatch the printer in the safest manner possible, in case any issue with BEETHEFIRST occur. This is an important step in activating BEESERVICE. You can find out more about BEESERVICE by clicking on the BEESERVICE tab at the top.

BEETHEFIRST has a single extruder. However, if you think single-extruder printers can only manufacture single-colour objects, think again. BEESOFT has in its beta stage a new pause function, which allows users to pause whatever it is they are printing and switch colours!


When objects get stuck to the printing table, you should remove them by using the spatula that’s supplied in the BEETHEFIRST kit. Sometimes, the task may be easier if you simply remove the tape.


In case there are small pieces stuck to the object, you can try to get them off with the spatula or a with a cloth that’s been doused with a little alcohol.


If you see that the extruder is touching the table or blue tape, or worse, visibly cutting grooves into them, abort whatever you’re printing immediately, otherwise you might damage the extruder nozzle. This problem is caused when the printer calibration isn’t correctly performed, and the table is moved up too close to the nozzle. Note that BEESOFT’s calibration wizard warns against this during the process. To avoid incorrect calibration, follow the steps in BEESOFT’s calibration wizard. When using the piece of paper to check the clearance between the tip of the extruder nozzle and the printer table, make sure it isn’t too loose or too stuck. How can you tell? Well, if the paper slides in and out between the extruder and the table and you feel there’s no resistance whatsoever, it’s too loose. If you have to pull hard or if there are furrows being made in the paper, it means the clearance is too narrow, which may lead to the nozzle scratching the table or the tape. Make sure you feel the resistance is equal on all three calibration points whenever you calibrate. Equal resistance on all three points means that the clearance is constant anywhere on the table and that it should be level. Don’t forget to run the calibration test. Look for an unbroken line of equal thickness along all of its length. If you’re not sure, go through the calibration process until you’re satisfied with the result.


A few shallow scratches on the printing table won’t interfere with the actual printing process. Either way, before printing, always make sure the printing table has the blue tape, included in the BEETHEFIRST kit, on it. Using the tape makes the adherence of the PLA to the table easier and also makes it simpler to remove printed objects.


In case there’s no PLA being extruded, you should interrupt the printing process by clicking on the “Cancel” button in the BEESOFT dialog box. Next, open the filament wizard and test the extrusion. If the PLA still isn’t being extruded, you should extract the filament, cut the extremity and go back and start the process of feeding the filament into the extruder. If this doesn’t solve the problem, contact Customer Service here.


If you can load the filament when you have the top half of the white outer casing removed, but you can’t when you have the feeder tube screwed, it may be that you have the feeder tube unscrewed. Please make sure the screw of the tube is properly tightened.


Whenever the extruded PLA doesn’t stick to the printing table, thus making it impossible to build an object perfectly, you should run the BEESOFT calibration wizard. In the final phase you should check to see if the extruder nozzle runs the length of the table surface at a constant height.

Get in touch with us via the email addresses on our Contacts page, or if you’re interested in working with us, drop us a line via the Careers form.

BEEVERYCREATIVE accepts returns within the legal return period. You will have to return the item unused and in its original packaging, undamaged.

We will only refund the amount paid after having assessed the return conditions. For more detailed information, consult our Terms and Conditions.


BEETHEFIRST prints only one colour… at a time. Either you can make multi-coloured models by printing interlocking components one colour at a time, or you can print a single model in multiple colours using BEESOFT’s “Pause” function. This feature comes with the latest beta version of BEESOFT and allows you to switch between different-coloured spools mid-print, allowing multi-coloured objects that only get better the more creative you are. If you’d like to test this feature and other new features, you can request the latest beta version of BEESOFT which we are currently working on. For that, just drop us an email.

Users have freedom of choice when using filament for BEETHEFIRST. Customers may choose any brand of standard PLA available, without voiding the warranty. However, we still recommend the use of our BEESUPPLIES, available for purchase here.

PLA is a thermoplastic obtained from renewable sources, the most common being corn starch, and has a feature that we like a lot: it’s biodegradable.

The main advantages of PLA over other materials that are usually used in 3D desktop printing, such as ABS, are the following:
. it’s obtained from renewable sources (corn starch)
. it’s biodegradable
. it requires a lot less energy to be extruded.

You can purchase PLA filament here, where you’ll find a wide range of colors.

To change, remove or place a new coil of filament, follow the steps indicated in the «filament replacement wizard» in BEESOFT’s printing software.


As you might have seen on both on BEESOFT and the back of each BEESUPPLY box of filament, we recommend you store your spools of filament in a cool, dry place. If the PLA the filament is made of is subjected to excessive sunlight or too much moisture, it might degrade. Signs that show the PLA might not be usable for printing are: – The filament is faded or discoloured in places, which may mean it’s been exposed to UV radiation (sunlight) for too long; – The filament may be hard and brittle; – If when the PLA is being extruded, there are bubbles forming around the nozzle, it may mean it’s been subject to too much moisture. Should you verify that the filament is no longer suitable for printing, we recommend you use fresh PLA, available from our BEESUPPLIES page. Don’t forget to follow the storage instructions on the back of the BEESUPPLY box.

To calibrate the printing table, follow the steps indicated in the table calibration wizard that can be found in BEESOFT’s printing software. Go to the “Maintenance” menu and you’ll find it.

Printing speed depends on both the size of the printed object and the desired quality. If the object is printed in high resolution, the process takes longer but the result is far more perfect. In case you’re not an experienced user, we recommend you start out printing smaller objects, until you’re more accustomed to 3D desktop printing technology.

The tip of the extruder can get as hot as 250º C (480º F), so you should never touch it!

BEETHEFIRST can print objects with the the following dimensions: 190 mm x 135 mm x 125 mm (7.48 in x 5.31 in 4.92 x in). This printing area is ideal for building objects from a wide range of themes (architecture, mechanics, fashion, design, etc.). Printing a full-size object can certainly take some time, so if you’re not that experienced a user, we recommend you start off with smaller items.

The easiest way to remove objects from the printing table, whenever possible and if the shapes and features allow it, is to simply pull them off. When this cannot be done, you should use the spatula that’s supplied with the BEETHEFIRST kit. In some cases, removing the blue tape along with the object might be an alternative.

To make sure the filament has been correctly inserted you can use the filament load wizard, from the BEESOFT “Maintenance” menu.

To calibrate the extruder you must make sure beforehand that the extruder nozzle is clean, which means cleaning should be carried out before calibration. You can find additional support for this operation in BEESOFT, BEETHEFIRST’s printing software.

The connection between BEETHEFIRST and the computer is made with a USB cable.


BEESOFT has a standalone function. It allows BEETHEFIRST to print by itself without being connected to a computer. If you enable the “autonomous” option, once printing begins, you may disconnect the USB cable and close BEESOFT without interrupting the printing process.

If you’d like to regain control over the printing status, all you need to do is run BEESOFT and reconnect the USB cable, and the status window will automatically pop up.

You can find useful information for creating your own models in the 3D Modelling Guidelines.
If you have any more questions, get in touch with Customer Service.

3D models should be in “.stl” format.

To create 3D models you must already own modelling software; there are various programs available on the market and a lot of them are freeware.
On the BEEVERYCREATIVE website you can find the 3D Modelling Guidelines that will help you know the requirements your models need to fulfil so that they can be printed, no matter what software you’re using.



BEESERVICE is our global Technical Assistance, and is in place to be a comprehensive and standardized worldwide support, always aiming customer satisfaction and to cover the most possible issues in the most efficient way possible.

First thing you have to do is to fill in a BEESERVICE FORM for our analysis.


Our main approach to interact with our customers is through the BEESERVICE online form. This form not only allows you to explain any issue in a simple and user-friendly manner, but also enables the information to be managed quickly and systematically.

Yes, we ask all our customers to keep all of the original 3D printer packaging, from the box to the bits of foam, in order to easily dispatch the printer in the safest manner possible, in case any issue with BEETHEFIRST occur. This is an important step in activating BEESERVICE.