Filament stops flowing in the middle of printing

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DomingosRodrigues
Posts: 117
Joined: 12 Dec 2017, 11:44

Re: Filament stops flowing in the middle of printing

Post by DomingosRodrigues » 03 Jun 2019, 10:06

Hi JoseLuisMalaquias,

Please contact customer_service@beeverycreative.com so we can do a teamviewer session and verify if there is any configuration error on you PC, or incomplete firmware update (it can happen due to other programs interfering with he update procedure, not allowing it to reset the printer's settings to the correct parameters) that might be causing the problem.

Best regards
Domingos Rodrigues

DomingosRodrigues
Posts: 117
Joined: 12 Dec 2017, 11:44

Re: Filament stops flowing in the middle of printing

Post by DomingosRodrigues » 06 Jun 2019, 13:00

Solved:

The problem was being caused by knots on the filament roll as can be seen in the picture below. We recommend carefully locking your filament inside the small hole on the side of the roll when not in use, removing the filament inside the printer to avoid it tangling.
Forum para de extruder.jpg
Forum para de extruder.jpg (154.89 KiB) Viewed 496 times
Best regards

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