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new update bricks beethfirst

Posted: 02 Jun 2019, 19:53
by 4oursoldiers
So i updated to the new software and as soon as i did it said firmware update failed restart printer. i did that. then it said unplug and reboot software. did that. now it doesn't reply at ALL to software

Re: new update bricks beethfirst

Posted: 03 Jun 2019, 09:50
by DomingosRodrigues
Hello 4oursoldiers,

Please contact customer_service@beeverycreative.com so we can do a teamviewer session in order to fix your issue, most likely the printer's firmware did not correctly flash and needs to be forced to do so.

Best regards