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Serial number not found!

Posted: 04 Dec 2019, 14:57
by TobenHeinze
if i start my printer it says serial number not found and if i insert the serial numter it says its invalid
how can i fix this?

Re: Serial number not found!

Posted: 04 Dec 2019, 15:00
by DomingosRodrigues
Hello TobenHeinze,

Please follow the instruction present on the user manual on how to update your firmware, the latest release should fix your issue.

The user manual can be found here:
https://beeverycreative.com/wp-content/ ... 190201.pdf

Best regards
Domingos Rodrigues

Re: Serial number not found!

Posted: 04 Dec 2019, 15:01
by TobenHeinze
i tryd it but the software says it cant find the printer.
but i can see the divide in the device manager but with mising drivers

Re: Serial number not found!

Posted: 04 Dec 2019, 18:21
by DomingosRodrigues
Hello TobenHeinze,

Try installing the latest version of Arduino IDE as it has the necessary drivers for the communication with the printer (they are also attached on the firmware updater but some antivirus block it's installation), then restarting the PC and trying again.

If it does not work please contact Customer_service@beeverycreative.com for a teamviewer session to try and solve the issue.

Best regards
Domingos Rodrigues