Search found 6 matches

by ben.ebden
24 Apr 2019, 09:12
Forum: BEETHEFIRST
Topic: Can't update firmware?
Replies: 11
Views: 1832

Re: Can't update firmware?

So I contacted customer services, they want to do a teamviewer session which is very helpful, unfortunately they want to do it when I am at work so that's no good. I have found a solution myself so for anyone else having this issue in future: - Install an old version of beesoft from https://www.beev...
by ben.ebden
23 Apr 2019, 19:34
Forum: BEETHEFIRST
Topic: Can't update firmware?
Replies: 11
Views: 1832

Re: Can't update firmware?

I think I will be returning this - it now won't print, the button does nothing.

I spent over an hour calibrating it and now need to reset it to factory settings again
by ben.ebden
23 Apr 2019, 19:19
Forum: BEETHEFIRST
Topic: Can't update firmware?
Replies: 11
Views: 1832

Re: Can't update firmware?

Hello Ben, If the message still appears there should be some other service that is running on your PC that is interfering with the firmware update, please contact customer_service@beeverycreative.com so we can do a remote assistance session to solve the issue :) In the meantime you should e able to...
by ben.ebden
23 Apr 2019, 19:08
Forum: BEETHEFIRST
Topic: Can't update firmware?
Replies: 11
Views: 1832

Re: Can't update firmware?

Hi Ben, If that is the case follow the other instruction I sent on resetting the printer. When the filament dont show up it means the internal memory of the printer is incompatible with your Beesoft edition, resetting it should rebuild the necessary data, allowing you to use the printer even withou...
by ben.ebden
23 Apr 2019, 18:54
Forum: BEETHEFIRST
Topic: Can't update firmware?
Replies: 11
Views: 1832

Re: Can't update firmware?

Thanks - tried that, turned it off for 15 seconds - it just repeats the message

Trying to load filament and there are no options under "select your filament" - not looking good so far
by ben.ebden
23 Apr 2019, 18:22
Forum: BEETHEFIRST
Topic: Can't update firmware?
Replies: 11
Views: 1832

Can't update firmware?

Hey all

I just got the beethefirst. When I load the beesoft software it tells me that there is new firmware available and to restart the printer.

I turn the printer off and on then reconnect, it just keeps telling me the same message... How do I update the firmware?

Thanks in advance,

Ben